Shipping policy

SHIPPING POLICY

Thank you for shopping at Vatsal! We are dedicated to providing high-quality maternity wear, body-shaping gear, and baby essentials directly to your doorstep.

Because we work directly with global suppliers and premium manufacturers to bring you the best curated products, our shipping logistics differ from standard local retail stores. Please review our shipping guidelines below.

1. ORDER PROCESSING TIME

  • All orders are verified, processed, and sent to our fulfillment centers within 1–3 business days (excluding weekends and holidays) after your payment is confirmed.

  • You will receive a notification email as soon as your order enters the processing stage.

2. ESTIMATED DELIVERY TIMELINES

Because our products are dispatched directly from our international partner warehouses to keep your costs low, transit times will vary based on your location:

  • Standard Delivery Window: Please allow 7–15 business days for your package to arrive after it has been processed and shipped.

  • Peak Seasons & High Volumes: During high-demand periods (such as holidays, Black Friday, or global supply chain surges), shipping carriers may experience minor backlogs. Delivery windows may extend by an additional 3–5 business days during these times.

3. ORDER TRACKING

  • Once your order is handed over to the courier partner, a confirmation email containing a Track-and-Trace code will be automatically sent to you.

  • Please allow 24–48 hours for the tracking information to update on the shipping carrier's portal. You can monitor your package’s journey at any time using the link provided in your email.

4. SHIPPING DELAYS DISCLAIMER

At Vatsal, we partner with reputable shipping carriers to ensure your items arrive safely. However, Vatsal is not liable for unexpected delays caused by factors outside our direct control, including but not limited to:

  • Customs clearance procedures or import delays.

  • Severe weather conditions or natural disasters.

  • Courier strikes, routing errors, or local postal disruptions.

We promise to monitor your shipment actively. If your package encounters a severe delay, our team will communicate with the logistics partner to resolve it as quickly as possible.

5. WRONG ADDRESS DISCLOSURE

It is the customer's responsibility to ensure that the shipping address entered at checkout is 100% accurate and complete.

  • If you notice an error in your address, please notify us immediately at carevatsal@gmail.com within 12 hours of placing your order.

  • Once an item has been processed or shipped by our supplier, we cannot alter the delivery destination. Vatsal is not responsible for packages that are misdelivered or lost due to incorrect address details provided by the buyer.

6. MULTIPLE PACKAGE SHIPMENTS

To offer a wide selection, we source items from different specialized manufacturing partners. If you order multiple products (e.g., a baby kit and a pair of fat-burning shorts), your items may arrive in separate packages at slightly different times. Do not worry if one item arrives before the others—the rest of your order is safely on its way!

7. CONTACT US

For any updates regarding your package transit or tracking inquiries, reach out to our dedicated support channel:

  • Email: carevatsal@gmail.com